Refunds & Returns

Usedotk sell USED items, unless stated. Some of these items WILL show signs of use and wear.

Every item we sell is fit for purpose and has been checked.

We will not accept returns for items unless they are faulty and not fit for use. 

If you order by mistake and wish for a refund, no problem, we charge a 10% re stocking fee to cover our admin and the payment fees we are charged.

We have 14 day return policy for faulty items, you must notify us immediately upon receiving your item. We will not accept any returns, unless, the item is not fit for purpose. 

Please email us direct via the website, notifying us of a faulty item, then return the item and we will either fully refund the item immediately or replace it with another.

We will actively work with you in a fast manor to resolve the issue ASAP.

Please note; returned items' postage must be covered by the customer. Please track your returned item (we will not accept otherwise) and include your full name, address and a contact number inside the parcel.

Our returns address:

Used OTK Returns
Harewarren Farm
Chalky Lane
Dogmersfield
RG27 8TG